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STRATEGY
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Strategic Planning
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Cultural Change
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HR Strategies
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MANAGEMENT SYSTEMS
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ISO 9001 - Implementation & Certification
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(same applies for other Standards: HACCP, ISO 22000, ISO 27000, OHSAS, etc)
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Upgrade to ISO 9001:2008 |
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MR Activities (ISO 9001 Quality Rep)
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(same applies for other Standards: HACCP, ISO 22000, ISO 27000, OHSAS, etc)
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ISO 9001 - Implementation & Certification
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(same applies for other Standards: HACCP, ISO 22000, ISO 27000, OHSAS, etc)
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Upgrade to ISO 9001:2008 |
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MR Activities (ISO 9001 Quality Rep)
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Quality Officer / Manager
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Procedure Writing & Documentation (incl. Process Flows)
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| Process Mapping |
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Quality in the Service Sector
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Service Certification
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Business Management Standards (Overview - Implementation - Certification)
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HACCP, ISO 22000, OHSAS, ISO 14000, GPA, EIA, SA 8000, ISO 27000, IFS, CMMI
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Production Management
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Maintenance Management
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CUSTOMER
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Customer Care & Service Excellence
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Managing Customer Feedback
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Customer Survey
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Complaints Management
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Mystery Shopping
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ASSESSMENT
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Internal Audit
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Supplier Audit
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Gap Analysis
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Self Assessment (awards & other)
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Pre-Certification Audit
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PEOPLE
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Decision Making
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Leadership
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Management Skills
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Supervisory Skills
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Building Self Esteem & Assertiveness
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Stress Management
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Time Management
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Conflict Management
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Change Management
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Effective Communication Skills
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Effective Listening Skills
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Presentation Skills
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Negotiating skills
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7 Habits of Highly Effective People
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Motivational Factors for Success
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Coaching For Optimum Performance
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Ethics & Good Governance
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Team Building (TAO)
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Capacity Building
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Train the Trainer
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HR Performance Management
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PERFORMANCE
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Certified, What’s Next?
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Process Management & Architecture
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Improve Productivity
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Cost of Quality
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Performance Improvement & Data Analysis (KPIs)
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Problem Solving Tools & Techniques: SPC, Pareto, FMEA, Fishbone, Affinity Diagram,
Brainstorming
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Quality Improvement Tools: 5S, Kaizen, Kanban, SMED, JIT, Poka-Yoke
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Lean Manufacturing
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Six Sigma
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EXCELLENCE
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Total Quality Management - TQM
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Excellence Models & Awards: MBNQA, EFQM, QM 9004, SME, MBEA, TEAM, ECSA
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National Quality Award
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Self Assessment & Company Profile
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Benchmarking
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